Uber India — ride and pick up issue

Address:	Mumbai City, Maharashtra, 400016
Website:	Uber

I had a pickup scheduled (Uber go) to reach in 15 minutes. Waited outside for 15 - 20 more minutes with my baby, stroller and mom. Driver did not come on time and when we called he spoke very rudely. When he didn't arrive finally, we gave him a call and he said he cannot come since his previous ride is not getting off. He made us speak to the ride who was explaining why she wasn't getting off. I don't know why i needed to speak to the other ride for an explanation. After waiting for so long and arguing with the driver and rider, we had to cancel the ride and plan since my small baby was tired and hungry

Very unsatisfactory service