Uber India — ride not booked but debited amount from my ac

Website:

Uber india

On 1st oct i have booked a cab paid through debitcard but ride not booked but amt debited from my ac den i tried through cash ride booked i paid cash to driver but till now i didn't get the refund. Kindly let me know the status and when am i going to get the refund. Pls warn uber team about this issue not only me there are many people suffering like me

Regards,
Vasanthi iyengar.