Uber India — safety

Address:

Mohali, Punjab, 140301

My family took ride on 12/01/2019 at 07:30am and i face so much insult from uber driver and my whole family face safety issue as driver leave us at wrong location.
We pay extra money to reach to reach our location to auto and whole day work upset and feel too much fear from whole incidence.
Only calls came from uber again n again and also messages but no strict action appear to be taken.