Uber India — scam

Address:

New Delhi, Delhi

Dear sir,

On 4th april 2019, i booked a uber taxi from delhi international airport to hotel fortune - noida sector 27 from my mobile uber app.

I received an estimated bill of ₹658/-

I reached my destination at 10.52 pm. (Uber taxi - dl 1rtb 4203 driver name - mr. Amit)

The driver showed me my trip bill on his mobile green screen ₹1227/- for my last ride from delhi airport to hotel fortune noida sector 27.
I showed him estimated bill on my mobile - ₹658/-

On that he replied airport authority has increased toll tax of ₹450/- is include in your bill and we have taken the fastest route.
I told him i didn't receive mail from uber for a high amount of payment on which he replied may be due to the network you haven't received an email. Will get a mail within 10 -15 minutes its a normal practice.

As soon as i check in in the hotel and received an email receipt of ₹406/- (Against my estimated bill of ₹658/-) for my ride from delhi airport to hotel fortune noida sector 27. I got shocked, immediately i wrote an email to lodge a complaint, unfortunately, no satisfactory action has been taken from uber officials.

Again i wrote request email to share contact details of the driver so that i can follow up with him and ask him to pay ₹821/- extra collected from me. Unfortunately received an email from uber saying it is against uber policy to share driver partners contact details.

Sir,
My question is how the driver showed me my trip bill on his mobile green screen ₹1227/-?

Request you to kindly look into the matter and take strict action against the driver who spoils uber image.

We trust for uber and hire a taxi. Such incidents reflect on uber trust.

Kindly penalize driver and arranges to pay my extra money rs.821/- collected by the driver. Which is my harder money?

I wrote an email to mr. Jain - president - uber india on 8th apri 2019 and reminder on 13th apri 2019. Till date no reply received.

Sir,

Kindly looks into the matter and give me proper justice.

I am waiting to hear from you soon.

Regards,
N. G. Chavan
+91 [protected]