| Address: | Kolkata, West Bengal, 700094 |
| Website: | www.uber.com/en-IN |
I opened an Uber account a year back, but using my personal car so car so, not using Uber. Few days back when I was in urgency any try to use it, I saw it is suspended, I though its because of not using it for long.
But their customer care saying its suspended because of "Suspicious Activity" and could not be activated. They don't bother to show the reason ever after repetitive query.
I see this as VIOLATION OF DIGNITY, would have sue if had time. There are many such instances if you search internet. GOVT should ban such middleman, who taking their cut sitting else where.
Cars are ours, drivers are ours, passengers are ours...what are they providing?
If you are interested and have patience, see the mail communication below, read from bottom..
I WANT TO REACTIVATE MY ACCOUNT
Hi Anup,
Our system is the same across the 300+ cities that we operate in. It flags suspicious accounts and disables the application of promotions on these accounts and in some cases even cuts off access to these accounts.
You will appreciate that these security features need to be built in to prevent misuse of our services and to prevent users from creating accounts for the sole purpose of taking free rides. You might not have had that intention, however, the system cannot differentiate between the two situations and frankly, there really is no way for anyone else to distinguish the two either.
Appreciate your understanding.
Sent by sai k. on Tuesday, April 4, 2017 at 2:16:43 AM
Hi,
I fear if this mail also system generated otherwise why you ignoring my query? It is not expected that you tag my account as suspicious for unknown reasons. I see this as defamation and might look for necessary action if didn't get proper answer. Regards, Anup Kumar Bhunia
Sent by Anup B. on Tuesday, April 4, 2017 at 1:51:39 AM
Hi Anup,
I am afraid I do not have further info as this is a system generated flag with no manual intervention in the process. Our system is the same across the 300+ cities that we operate in. It flags suspicious accounts and disables the application of promotions on these accounts and in some cases even cuts off access to these accounts.
These security features need to be built in to prevent misuse of our services and to prevent users from creating accounts for the sole purpose of taking free rides.
Appreciate your understanding.
Sent by sesikumar on Saturday, April 1, 2017 at 10:56:14 AM
Hi,
As i mentioned i never used your free rides neither i did any suspicious activity. This is really a derogatory comments without proper justification, you should never do against your customer. Even after so many requests, if you don't have way to know actual reason, there is problem in your system. I really don't want to buy another number just for uber. Request you to bring attention of your senior authority if you are incapable to handle this issue. Even if you don't care about a silly customer like me, i want to know the reason of your comments "suspicious account". I don't want to hear that your system did, you don't know why. My full address given below for your reference. Regards, Anup Kumar Bhunia pH 91 [protected] E/11/5 nayabad avenue Kolkata 94 On 1 Apr 2017 06:48, "Uber Support" wrote:
Sent by Anup B. on Saturday, April 1, 2017 at 10:55:09 AM
Hi Anup,
I am afraid I do not have further info as this is a system generated flag with no manual intervention in the process. Our system is the same across the 300+ cities that we operate in. It flags suspicious accounts and disables the application of promotions on these accounts and in some cases even cuts off access to these accounts.
These security features need to be built in to prevent misuse of our services and to prevent users from creating accounts for the sole purpose of taking free rides.
Appreciate your understanding.
Sent by Nkhan on Saturday, April 1, 2017 at 1:17:55 AM
Dear sir,
Let me know how can i violet your terms, even without using it. If you advise me to buy a new number, your secret terms could be violated there as well if we, the ignorant don't know it. Please understand the inconvenience. Regards, Anup Kumar Bhunia
Sent by Anup B. on Saturday, April 1, 2017 at 1:00:47 AM
Hi Anup,
Thanks for reaching out.
It appears that your account has been suspended for activity that violates our [Terms and Conditions](https://www.uber.com/legal/ind/terms) and will be unavailable for you to use until further notice.
We will let you know if we will consider lifting the suspension.
Sent by Kanhaiya K. on Friday, March 31, 2017 at 6:50:08 PM
Dear sir,
I respect your decision but at the same time I have right to know in what ground you made this decision. I never used your service free or paid. When there is need to avail the service then it is deactivated. Should i buy a new number for your decision? I am expecting a clear answer. Regards, Anup Kumar Bhunia
Sent by Anup B. on Friday, March 31, 2017 at 6:38:34 PM
Dear sir,
I respect your decision but at the same time has right to know in what ground you made this decision. I never used your service free or paid. Should i buy a new number for your decision?
Regards, Anup Kumar Bhunia On 31 Mar 2017 16:11, "Uber Support" wrote:
Sent by Anup B. on Friday, March 31, 2017 at 6:26:46 PM
Hi Anup,
Thank you for writing in,
I had a team of specialists review your account and they have confirmed that the suspension on your account is correct and final.
Unfortunately, this means that you will not be able to access the platform or use our services and there is nothing I can do to have this restriction lifted.
Sent by Tushar on Friday, March 31, 2017 at 10:41:06 AM
My First And Last Name: anup bhunia
My Mobile Number: [protected]
Describe Two Recent Uber Trips: Na
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