Uber India — toll amount overcharged

Address:

Bangalore, Karnataka

I took a trip from rajajinagar to electronic city on 30th september 2018 by uber cab, through electronic city toll flyover, since i had plans to travel to and fro again towards city, so i paid and bought a day pass toll. But uber charged me toll of 47 in my invoice, since i was cheated previously by uber i checked invoice immediately after my trip, before making payment to driver, i discussed with driver about the toll rate in invoice, he told me that he cannot do anything, i can complain to uber to claim that amount from uber directly. Despite of submitting all the proofs, uber customer care made some excuse and is not ready to refund the overcharged toll. Later the same day, while traveling with uber, we discussed with that uber driver about the previous issue, he openly admitted that uber is doing this with most customers and all customers are complaining, also some times there are cases where they don't pay back toll to drivers, and if drivers insist more uber threatens drivers to cancel their taxi license with uber, so drivers keep quite. Then i understood it is a clear case of looting customers. I decided not to use uber again. I don't want to loose hard earned money to some taxi service. I hope some serious action is taken again uber.