[Resolved]  Uber India — Toll charges deducted wrongly

Dear team, i have taken two trip by uber, one was Aya nagar new delhi to new delhi airport on 12-Mar-17 and second was new delhi airport to aya nagar on 19-Mar-17. In both trip uber has charged 200 Rs as toll charges. but in the my way there was no toll available so i have wrote complaint to uber and uber has refunded 100 Rs only for one side toll charges and from that time i still writing mail to uber but uber is not providing any positive responce and uber repentative write me mail that pls contact to paytm and paytm team wrote me mail pls contact to uber. i am very disappointed with uber services, pls resolve my issue you can find the trailing mail from uber and paytm. Dear Amit, Greetings from Paytm! Thank you for contacting us and apologize for the inconvenience caused. We would like to inform you that, the ride charges and deductions are solely handled by Uber. Request you to kindly contact Uber customer support team at [email protected] for more details and clarification. We assure you, the best of our service. Regards, Paytm Care Team Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications. ref:_00D28dppr._50028giUCm:ref /// Please enter your reply above this line. Replies below this line will not be received. \\\ UBER RESOLVED CONTACT US Hi Amit, I am Biplob from the Escalations Team in Uber. Happy to explain. I have checked your account and the other thread of emails and see that my colleague Rahul had already added Uber credits worth INR 100.00 and Abhishek had refunded INR 100.00 towards your Paytm. The refund has been processed and if the same is not reflecting on your Paytm passbook than kindly get in touch with Paytm at [email protected]. Also, I have associated your email [email protected] to your account with +91 81271 80000 (which previously had no email associated to it). Hope this helps and clarifies. Sent by Biplob on Saturday, March 25, 2017 at 4:45:33 AM Continue this conversation by replying to this email. PREVIOUS MESSAGES Dear sarvan, I am continuously following but not getting any positive response from uber team. As per my deduction uber has deducted total 200rs extra as toll chages in my two trip one us 12-mar-17 and secound is 19-mar-17. And you have return only 100 rs so pls return my 100 is more. Pls find my paytm pass bookehere only 100 rs return by uber. I am very disappointed with uber team, its my last mail to communicating your team. Attachments: image1.PNG Sent by [email protected] on Saturday, March 25, 2017 at 2:26:34 AM Hi, Happy to help. I thoroughly checked you account and see that you have been refunded the toll amount of INR 100.00 as Uber credit to your account. Your Uber credit can be used toward future rides and you can also choose to toggle on or off your credit as a payment option. You'll always be able to see your Uber credit balance at any time by signing in to your Uber app and clicking the Payment tab. Hope this helps and clarifies. Regards, Raymond. Sent by Ray on Friday, March 24, 2017 at 2:26:40 AM Dear sarvan, You have deducted total 200 Rs for both trip and credited only 100 Rs. Still i have not received 100 Rs for 12-mar trip. Pls check at your end and return my money as soon as possible. Pls refer the screen shot. Attachments: image1.PNG Sent by [email protected] on Thursday, March 23, 2017 at 12:02:31 PM Hi. Sorry about the trouble, happy to help. I have reviewed your account and see that the toll charges INR 100 of trips on 12-march-2017 and 19-march-2017 has already credited in your account. Hope this helps. Keep riding with Uber! Sent by sravan on Thursday, March 23, 2017 at 9:37:08 AM Dear team, Still waiting for your revert Sent by [email protected] on Thursday, March 23, 2017 at 8:19:36 AM Hi, I understand that you'd like to discuss information related to an Uber account. However, our [Privacy Policy](https://www.uber.com/legal/privacy) restricts me from making any changes to or discussing an Uber account without the respective account holder's consent. If you are the account holder, please write in from the email address associated with the corresponding account and we'll be able to help you right away. Appreciate your understanding in this regard. Sent by VAMSI KRISHNA on Tuesday, March 21, 2017 at 4:01:43 PM Dear team, You have deducted total 200 Rs extra in my 2 trip one was 12-mar 17 from aya nagar new delhi to indra gandhi domestic airport and secound was 19-mar-17 from indra gandhi domestic airport to aya nagar, In every trip you have deducted 100-100 rs as toll chages, but in my rought there was no toll. I have only receive 100 rs. So request you to pls refund my remaining100 rs as soon as possible. Name amit singh Mail id [email protected] Phone no 8127180000 Sent by [email protected] on Tuesday, March 21, 2017 at 3:58:15 PM Hi, Since our Privacy Policy protects sharing account holder information without permission, I won’t be able to provide this directly to you. That said, we're able to work with you through the appropriate channels to help as needed. For information requested through law enforcement, please visit this page for our guidelines in seeking records from Uber. For **other data requests**, this page will provide the guidelines you're looking for. Sent by AVISAKE on Tuesday, March 21, 2017 at 4:19:00 AM Dear team, You have deducted total 200 Rs extra in my 2 trip one was 12-mar 17 from aya nagar new delhi to indra gandhi domestic airport and secound was 19-mar-17 from indra gandhi domestic airport to aya nagar, In every trip you have deducted 100-100 rs as toll chages, but in my rought there was no toll. I have only receive 100 rs. So request you to pls refund my remaining100 rs as soon as possible. Name amit singh Mail id [email protected] Phone no 8127180000 Sent by [email protected] on Tuesday, March 21, 2017 at 0:42:57 AM Hi Amit, Thanks for writing in. I have gone through your account and referred to the trip taken on 19 Mar 2017 02:28pm +0530. Our system is designed in such a way that it automatically adds the toll charges to the fare whenever you pass through a toll. It looks like there are no tolls for the route you had taken for this trip and so I have gone ahead and refunded the toll amount to your Paytm, which should be reflecting in your account in 3-5 business days. Thanks for bringing this to our notice! Sent by Lokesh on Monday, March 20, 2017 at 6:24:20 PM Dear team, Still i have not received my refund as 100 rs which is wrongly deducted by uber team. Pls refund my money which is wrongly deducted by uber team Sent by [email protected] on Monday, March 20, 2017 at 6:16:16 PM Hi, This is Biki here from Uber support. Thank you for writing in. Happy to help you. I understand that you'd like to discuss information related to an Uber account. However, our Privacy Policy restricts me from making any changes to or discussing an Uber account without the respective account holder's consent. If you are the account holder, please write in from the email address associated with the corresponding account and we'll be able to help you right away. Appreciate your understanding in this regard. Sent by BM on Monday, March 20, 2017 at 11:09:42 AM Dear team, I am the account holder and my mail id [email protected] My name is amit singh and my contact no is 8127180000. Pls let us know which details u want to know, Pls refund my money ASAP. Amit singh Sent by [email protected] on Monday, March 20, 2017 at 11:05:46 AM Hi, I understand that you'd like to discuss information related to an Uber account. However, our [Privacy Policy] restricts me from making any changes to or discussing an Uber account without the respective account holder's consent. If you are the account holder, please write in from the email address associated with the corresponding account and we'll be able to help you right away! Appreciate your understanding in this regard. Questions? Let us Know. Sent by RJohn on Monday, March 20, 2017 at 10:32:33 AM Are You A Rider, Driver, Or Restaurant?: Rider Did You Have An Issue With A Trip?: yes Are You Experiencing An Account Issue?: no Are You Having An Issue With Payment?: yes Share Details: Dear team, I am very disappointed with uber payment, recently I take two trip from Aya nagarnew delhi to indra gandi domestic airport and vice versa, in every trip uber has charged 100 Rs extra as toll charges but there is no toll exist in my trip so request you to pls refund my 200 Rs which is wrongly deducted by UBER. my trip details are mentioned below. 12-Mar-17 Aya nagar new delhi to Indra Gandhi domestic airport 287.77 Rs. 19-Mar-17 Indra Gandhi domestic airport to Aya nagar new delhi 317.21 Rs. Name- Amit singh Contact No 8127180000 Sent by [email protected] on Monday, March 20, 2017 at 5:49:52 AM Uber B.V. Vijzelstraat 68, 1017 HL Amsterdam, Nederland Delete Reply Reply All Forward Apply Previous Next Compose