Uber India — trip cancellation charges

Jawaid Khawar

from Varanasi, Uttar Pradesh

Address:

ROYAL ESTATE APTMT. Sector 4, Raebarelli Rd., Lucknow, Uttar Pradesh, 226029

Yesterday i booked uber for a trip from my home at royal estate apartment, raebarelli road, lucknow to chaudhri charan singh airport, amausi, lucknow. The fare was rs. 148.34 but i had to pay rs. 200/= because of last trip cancellation charges of rs. 52.50 d/26th sep.2019.in fact last trip cancellation was not due to my fault. That day i booked the uber to go to airport but the driver informed me that he is transferring this ride to some other driver as he had to fill the cng and it will take time. He transferred the ride to another driver and when i contacted the other driver he told me that he has yet to finish his earlier ride. As i was getting late so i told him to cancel my booking from his side so that i may book another one. But he replied me that he can not do this. And when yesterday i was making another fresh booking for the airport i got the message to pay the last trip cancellation charges and i paid it. If your service is like this and you did not take any notice of it then i will not take any uber ride in future.

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Oct 06, 2019

Updated by Jawaid Khawar Yesterday I booked Uber for a trip from my home at Royal Estate Apartment, Raebarelli Road, Lucknow to Chaudhri Charan Singh Airport, Amausi, Lucknow. The fare was Rs. 148.34 but I had to pay Rs. 200/= because of last trip cancellation charges of Rs. 52.50 D/26th Sep.2019. In fact last trip cancellation was not due to my fault. That day I booked the Uber to go to Airport but the driver informed me that he is transferring this ride to some other driver as he had to fill the CNG and it will take time. He transferred the ride to another driver and when I contacted the other driver he told me that he has yet to finish his earlier ride. As I was getting late so I told him to cancel my booking from his side so that I may book another one. But he replied me that he can not do this. And when yesterday I was making another fresh booking for the Airport I got the message to pay the last trip cancellation charges and I paid it. If your service is like this and you did not take any notice of it then I will not take any Uber ride in future.