Uber India — Trip double charged by uber for the customer refund needed

Address:	600099
Website:	help.uber.com

Dear Sir/madam,

I have attached two uber receipts for ur reference. I have gone trip from My home Ayappa Nagar to Egmore station on 30.3.2017 ( Thursday) @8.46pm i have paid amount : 129.20 from my hand as cash. issue is driver Mr.Mukilan uber account shows Amount : 00.00 due to some network problem or internet issue. But my uber account amount : 129.20 shown and paid.

Second trip on 1.4.2017( sunday) @ 9.15pm from Ayappa nagar to central station through Uber driver name : SMOD Nair for the trip driver uber account shows the receipt of Rs.288.97 ( including last trip amount : 129.20 +158.77) i have paid the driver full amount of Rs.287/- ( two times i have paid for single trip). Kindly check with both driver and confirm me the refund or else free rides for my next trip to support the customer.

Note : If driver uber account shows Rs.00 means even though we ride trip, we should pay or not. Kindly confirm and solve the issue as we consider you one of the best service for the customer . Two receipts attached for your reference take some necessary action for this mail.'

Thanks & Regards
Lokesh.C