We (Two people) booked a taxi in the uber counter in kolkata airport on 15 july 2019 to victoria memorial. After getting into the taxi (Maruti suzuki swift desire wb053411 driver munna, phone:[protected], he asked for the code and we gave the code. He began driving and i told him, victoria memorial; he said no it was booked for noapara metro station. So, i told him to stop aside and let me check with the uber counter and get back. He said, he can't stop and took us around and said details can be changed and he got us back to the airport. When i had gone to the counter and enquired, the lady told it is not possible to change the details and you have to cancel the trip and book again. I said fine, you may reschedule the same taxi guy to victoria. She said it is not possible and she cancelled the trip. Meanwhile my colleague who was seated in the taxi told me that the driver is charging rs 250 since the trip is complete. I also got a message in my phone with a link. The details in the link are rs 250.85 for 1.8 km.
1. I do not understand why i am charged so much amount when i am cancelling the trip and still at the airport.
2. Also, the cancellation reason is due to the fault of the uber booking counter who had done a wrong booking.
3. The uber counter lady did not tell me any charging details either.
We were surprised at the way the uber counter is providing services. The customer should be given information about the terms and conditions, and the booking counter should confirm the booking with the customer. The counter should attend to one customer at a time. Incidentally, the lady at the counter was taking two bookings at the same time.
We were on official duty and have to submit travel details and charges. This amount charged to us is not acceptable and cannot be availed. Uber may kindly refund the amount charged to us. Was this information helpful? | 
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