Uber India — Uber being unfair to customers

Sowmya Anu

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560010
Website:	www.uber.com

Hi, I am posting this because I got an unfair response from customer care. Two drivers took cash from me even though the cab fare was been debited from my saved account. I requested to refund the amount that was taken in cash from me. Customer care refunded cash for one way and this is how they responded when I asked them to refund the cash that I paid for my second trip on the same day. "unfortunately that was a one time exception, and I will not be able to refund the fare for the same" If the user is not aware of cashless service, drivers should tell the customer to not to pay in cash as the amount charged would be deducted from the account detail provided by the user in Uber account instead of cheating customers.

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Comments

keshav garg 55

from New Delhi, Delhi

dear uber customer care
I have been charged Rs 80/- for the trip being cancelled by the driver being in hurry on wednesday the 23rd day of dec 2015. I was on dehradun shatabdi, due to some tecnical reasons the train was stopped at the out skirts of delhi hence delay in my arrival.
I understand yr policy was of 10 minutes waiting free thereafter u will charge yr waiting charges.
but it appears u have chgd yr policy and after 5 min wait the driver is able to cancel the trip and u hv chgd me rs 80/- as cancellation chgs.
the grouse is not the charge but unawareness of yr change in policy
My request to u is to inform /notify all yr users to avoid any such ignorance causing loss of money, time and energy
and unneccessary waste of time of all concerned.
Therefore u need to take my grouse into a/c and not chg me
thx fr yr kind attn
keshav garg