Uber India — uber cab

I have been using uber cabs for the past few days.

It was unfortunate, that even though i had not confirmed my ride, i was charged a penalty.

The software needs to be upgraded since, exploring options should not be mistaken for confirmation.

One confirms only after knowing the time factor and the availability.

The car quality varies and there is no link between the vehicle efficiency and the price charged.

The kind of vehicle available, time factor, pleasing manners of the driver, comfort level inside the vehicle, wi-fi etc is what should decide the rate!
I am very unhappy with uber for making my ride unpleasant by charging me a penalty for cancellation even though i did not confirm my ride!