Uber India — uber cab charges

shansenti

from Chennai, Tamil Nadu

Address:

600004

From 1st july i have been observing the change in the fare that is shown upfront while booking and the cash collected. Even after complaining the issue on the app there has been no response. As we are very unclear about the basis on which the fares are derived, whatever is mentioned in the fare split we are forced to accept. Conveniently the amounts are parked under tolls, surcharges and fees.

Was this information helpful?

No (0)

Yes (0)

Uber India customer support has been notified about the posted complaint.

Jul 05, 2019

Updated by shansenti On 5th July morning also I encountered the same issue.
My fare at the time of booking showed 362. On completion of the trip I paid 390. While the tolls are added to the amount at the timing of the booking, why is the excess amount collected? I have been reporting on the same issue from July 1st and one of your customer service executive refunded the excess amount collected due to your inefficient systems inaccurate ways of calculating the toll charges. Why is uber taken to this unethical way of looting money from its customers? For the past years that I have used Uber, I never encountered such issues. Either you correct your system or inform that you will take money randomly from your customers. Cant keep following up with you every time for your inefficiencies.