Uber India — uber credits of rs 500 disappeared from account

Address:New Delhi, Delhi, 110049

My uber account [protected] was having uber credits of nearby rs 500 in it. But yesterday (26 november 2018) when i logged in to book a cab all the uber credits and info about previous rides disappeared from account.
This is a new strategy led by uber to make money.
Remember this is customer’s money and not company’s money.
This is very ruthless and cheap behaviour of company towards its customers
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I had book a cab on uber on 17/11/2018. When my cab driver reached my destination and asked me where to go, and when I said a place where there was a traffic jam, the cab driver cancelled the ride and ran away. As he cancelled after reaching the destination, I was even charged the cancellation fee. Please look into this matter

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