| Address: | Chennai, Tamil Nadu, 600053 |
My trip 5:22 pm on october 8, 2017
I cancelled this trip because the driver was taking more than 20 minutes to arrive (The app., was showing 3 minutes to arrive - all these 20 minutes!!!) and travelling in wrong direction for my pickup. Driver also declined my call when i called to let him know he was going in wrong direction. I was in a hurry to leave hence cancelled the trip but uber was happy to charge me for the mistake of their driver. Pathetic uber support replied (5 times!!!) with the standard cancellation policy completely unmindful (Or may be purposely ignoring) of the issue raised. If they can't ethically handle a simple reversal of charges on cancellation under such circumstances, wonder what is the guarantee on passenger and - most importantly - woman & child safety!!!
This is an unreliable company in that, unlike ola, they do not have a dedicated number to call even if there is a dying emergency, fraudulent by behaviour since they discretely take cancellation charges without an appropriate reason and irritate customers with predefined standard responses repeatedly so that customers get tired and finally give-up raising the issue or they become silent beyond a point - this treatment to customers who have been with them for several years. Pathetic & dangerous - to say the least. Was this information helpful? | 
This is car no. mh 43 by 34 car no., awaiting at turbe near akshar blue chip.