Uber India — uber driver cancelled the trip from adajan to laldarwaja road, surat, india

On 24 dec 2017 i booked a trip at 7:49 pm. Driver mr ketan called me to inquire about the exact pick up location which was explained to him. As he did not turn up i called him again when he did not mention anything about his inability or cancellation. Using the app i could locate him in very close vicinity but to my surprise he arbitrarily cancelled the trip for his own reason without informing me.

The cancellation fee of rs.47.25 for a trip cancelled by an irresponsible driver is not expected from you, not justified and i strongly mark my protest. The amount may be reversed immediately.

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