Uber India — uber driver didn't accept the ride and I am charged

Address:

E 302, Jagran Apt Sector 22 Dwarka., New Delhi, Delhi, 110075

Dear sir,
I advance booked uber to pick my wife and daughter at 1230 for mohan nagar. Spoke to the driver sunil and told him the way for my society,
He stood out side the society. So when my wife and daughter came, he asked where to go. So standing outside the house the cab they told him. And he immediately zipped away. And i got the cancellation message from uber. I checked with my wife so this happened, to my surprise i am charged 42 bucks for this, is no fault of mine, over and above that guy should be penalised for utter harassment, and uber to unnecessarily charging me. Pl reply. Or else i will file a complaint with consumer court on this behaviour o[censored]ber and its driver. Regards