Uber India — uber drivers also steal!.. harsh behavior of an uber bhubaneswar lady employee and lies were told again and again

Address:

Khordha, Odisha, 751007

Dear uber
I had a very bitter experience with uber at bhubaneswar today. I took an uber from sahidnagar to shreekhetra vihar at khandagiri today afternoon at 12:17 pm. The car dropped me and left. After 5 mins i realized that i have left my mobile on the car's seat. As both the car seat as well as the cover of my mobile were black in colour, i had a wrong impresssion that my mobile was inside my purse.
I and my brother called on my mobile no for about 10 mins and the mobile was ringing. But after that we heard that my mobile was switched off. I immediately went to the uber office situated near patia area, on the 3rd floor of hitachi building. There i registered a complaint by giving the pick up and drop timings as well as the locations. After sometime i was told that the car has been traced and the driver was asked over phone about the mobile and the driver said that there is no mobile inside the car. Then after requesting the officials again and again they told me that the driver was saying that he doesnot know anything about the mobile.
After that i requested them to give me the contact no of the driver and the vehicle's no as well as the complaint receipt, to which they said that uber organisation doesnot allow them to share their any detail to any customer. Even there was a lady in the office who kept arguing with me, telling me that i have no proof that i have left the mobile in their car. I told her that even they have no proof that the driver has not taken my mobile. Then i told the employees there on the reception that i am going to the police station and i will lodge a fir and the let the police do investigation. After the driver gets 2 slaps, all truth will come out. I told them about myself, my father and our contacts all around odisha and that i will catch hold of the driver and my mobile very soon. As i was leaving their office, the same lady came to me and told me that the driver has called her now and told that he has got my mobile. To remind, the same driver had told 2 times that there is no mobile inside his car. She also said that the driver is far away from the place and he will return the mobile by night. When i told her to ask him to come down to uber office and return my mobile, she said that the driver can't come and she can't tell as to when the driver will be free to return my mobile. After sometime she again said that you can go to the place where driver is there and collect your mobile. What i felt is i was just mentally harassed inside the office by the lady again and again. I told them that i will sit here at the office reception till the driver comes and gives the mobile to me here. Then they said that the driver will give the mobile at my place in sahidnagar. To this i said that i will sit here at the office itself. Let the driver give the mobile to my father at my place. I will talk to my father after he receives my mobile and then only i will leave this office. Finally my mobile was delivered to my father at around 4 pm.
What a terrible day it was... I was worried that i lost my mobile as well as my contact no. S, imp information, etc. But what pained me more was the mental harassment that i went through inside the uber office branch of bhubaneswar. The male employees were decent but the young lady who was dealing with the issue was so abusive, egoistic and non apologetic. Even she told me that i can't raise my voice there and i must learn mannerism. For everyone's kind information the only abusive words according to her, what i used is "what the hell is going on here?"... Even an employee requested me not to go to police as the driver was poor and as i am getting back my mobile in an hour and that they have made him give me back my mobile. I don't know how to react. Whether i should be happy in getting back my mobile or be sad about how i had to face so much mental harassment inside the office, that too when i was in so much stress.
Uber detail:-
Car : maruti suzuki alto
Driver’s name : biswanath
Pick up: from sahidnagar station road (Bhubaneswar) at 12:17 pm (Afternoon)
Drop : at shreekhetra vihar, khandagiri (Bhubaneswar)
Complaint given : at uber office, bhubaneswar
Office address:
Uber india systems pvt ltd
3rd floor, building no - 24
Chandaka industrial estate
Hitachi building, patia
Bhubaneswar - 751024 (Near infocity)

I kindly request uber to see to it properly. Otherwise it will gradually lose almost daily costumers like me who have been opting for uber so far.