Uber India — uber drivers are cheating the customers by collecting toll fee

Address:	Chennai, Tamil Nadu, 600041
Website:	www.uber.com/en-IN

Service provided: uber
Driver name: batsha
Traveled from sipcot - thalambar to thiruvanmaiyur, chennai, india
Date: june 1/2018 friday 12:57 pm
Car: tata indica

Driver instructed me to pay toll fee and claimed that uber india will reimburse that fee to my account.

When i send an email to uber india i have received the below response
Hi sri,
I’m sorry to hear that you have paid cash for this trip.
I reviewed your account and can see that your chosen payment method was your mastercard 6872. Since this cash transaction was facilitated outside the uber system, we’re unable to refund the same.
To avoid similar issues in the future, always make sure that you don’t pay with cash if you’ve already selected another form of payment. The same is expected when you request rides for your family, friends etc.
We appreciate your understanding.

These replies are highly not recommended. Why can't uber detect the amount from that drivers' pay and return that amount to my account

Desirable resolution:
I need to get back my money rs 25 from that driver. Have attached driver photo who cheated me.