Uber India — uber no wb053109 - driver - sathyanarayan - booking issue

Address:	Howrah, West Bengal, 711101
Website:	www.uber.com/en-IN

I am shikha agrawal had booked an uber (Wb053109) on sep 19, 2017 from my registered mobile no [protected]. Please find attached the mobile screen snap for your reference. The driver name was "sathyanarayan" as reflecting on the screen. Initially the driver has cancelled the booking on his own and i have again rebooked. Then on calling the driver, he said that he would take 1 hr to reach the pick up point though it was showing only 6 minutes as eta. Then i told him to cancel the booking as 1 hr would be too late. He has argued over phone and asked me to cancel the booking. I asked him why should i cancel when you are unable to reach on time? He then started talking nonsense. His behaviour was truly unprofessional. Again repeated requests, he did not cancel the booking and later on i got a message from uber that i need to pay rs 47.25 extra on my next trip as against payment of my recent trip (Snap shot attached). Please reverse/ withdraw the same as there was no trip avaiuled by me as mentiond in the above scenario. Also would request you to take appropriate action against the driver.