Uber India — uber pass - promo code didn't work. pathetic responses

Address:

Pune, Maharashtra, 411052

Following is the conversation. Core issue that why 17 kms calculated while is not resolved. The distance was much smaller than that.

Conversation thread for reference.

Hi shilpa,

Thanks for reaching out and i'll be happy to clarify.

When you request an uber, the price displayed in the app at the beginning of the trip is the fare you'll be charged for the ride. These fares are calculated dynamically, based on your pickup and drop off locations.

The calculation includes time, distance, local conditions (Traffic, road blocks) and historical data in their city. Please note that your upfront price includes any applicable dynamic pricing in effect when demand is high.

To know more about the circumstances under which your final fare may differ from the fare shown upfront, click here

As per the terms of promotion, uberpass flat fare of inr 149.00 of[censored]nder 15 kms.

In this case however, since trip taken was more than 15 kms, unfortunately, i will not be able to retroactively apply this promotion to the trip.

Hope this helps to clarify.

Sent by taranjot on tuesday, september 12, 2017 at 9:04:07 am
Continue this conversation by replying to this email or going to help in your uber app.

Previous messages

Ubergo showed rs. 212/- and pass showed rs. 202. This route is notmal route which i take it every day then where is the question of taking longer route. How can the support team be so incompetative in understanding the issue. Its okay if i don't get the refund but atleast acknowledge the issue! Else i will havr to voice my opinions on social media!

Sent by shilpa p. On tuesday, september 12, 2017 at 8:31:47 am

Hi,

Apologies for the confusion around the requested promotion uberpass 149.

As per the terms of promotion, you will be charged inr 149 for travelling upto 15km.

In this case, however, since your trip 17.15km, unfortunately, i will not be able to retroactively apply this promotion to the trip.

Hope this helps to clarify.

Sent by simerjeet on tuesday, september 12, 2017 at 6:43:57 am

I have already described the issue. The distance from aundh to karve nagat is less than 15 kms. My ususal route for which uberpass always has been 149. This time it showed also high and charged high. Please go through past records before sending inappropriate answer. Thanks

Sent by shilpa p. On tuesday, september 12, 2017 at 4:38:24 am

Hey,

I understand that you would like to speak on the phone about this concern. Though we don’t currently provide phone service, i’ll be happy to work with you via e-mail to fully resolve your issue as quickly as possible.

I request you to please share the details via email for me to be able to help you this will also ensure that the right team gets in touch with you for the resolution.

Will keep an eye our for your reply.

Sent by vikas on tuesday, september 12, 2017 at 4:31:46 am

Kindly see the trip details. It is my ususal trip. While booking iyself it showed hugher value. Please provide me customer care number to escalate it further. I do not think proper analysis is done of the. Issue

Sent by shilpa p. On tuesday, september 12, 2017 at 4:28:58 am

Hi,

Apologies for the confusion around the requested promotion uberpass 149.

As per the terms of promotion, you will be charged inr 149 for travelling upto 15km.

In this case, however, since your trip is for more than 15km, unfortunately, i will not be able to retroactively apply this promotion to the trip.

Hope this helps to clarify.

Sent by vikas on tuesday, september 12, 2017 at 4:25:04 am

Promo code: uberpass

Value: 149

Share additional details: uberpass was supposed to be of 149/-. It was of higher value. Also rather than just through system you need to provide personal assistance by providing customer care number

Sent by shilpa p. On tuesday, september 12, 2017 at 4:20:40 am

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