Uber India — Uber ride

Address:

Mumbai City, Maharashtra, 400051

I had booked uber yesterday for going to phoenix mall kurla from government colony bandra east mimbai.
Mr. Indra (Mh46ad1638) came to me after almost 20 minutes. When we sat in the car, did not start for more than 20 minutes saying that there was some problem in his software
And he was trying to load the software in his mobile. After almost 40 minutes he said you cancel the trip and book another uber.
We asked him about any contact no. For uber, he informed that i can get it from net.
We did not have any alternative but to cancel the trip and book another uber car.
While doing this we are unnecessarily charged rs. 60/- for cancelling the trip for none of our fault.