Uber Complaint: Pertaining to Ride in Delhi on
Friday, August 19, 2022 at 2:22:23 PM · Uber Go
16 November 2022
Dear Ms Mansi Chadha,
This is further to the conversation in trailing mail about the reversal of double payment due 'cash paid for online payment mode selection'. Uber customer support department response in this regard is still awaited. Also refer to the attached screenshot of the conversation on the subject transaction since 19 Aug 2022.
Expecting a quick revert with definite action.
Regards,
Ketan Makhania
# [protected]
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On Sun, Oct 16, 2022, 06:19 Ketan Makhania wrote:
Your response awaited, please. Also kindly escalate mater for early resolution and advise the TICKET NO. for this open action item.
Rgds
Ketan
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Once again requesting Uber to expeditiously resolve the issue.
Sincerely,
KETAN MAKHANIA
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Hi Ketan,
Thank you for writing back to us.
We’ve reviewed the trip details and see that the trip you’re referring to is older than 30 days. Hence, we’re unable to make any adjustments to it.
Drivers typically receive payments within a week of completing a trip and we need to establish clear and consistent expectations for fare adjustments.
For any trip fare adjustments, please let us know within 30 days and we will review the ride for any adjustments.
Thank you for your patience and understanding.
Sent by Laveti P. on Monday, October 10, 2022 at 9:15:20 AM
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09 October
Hi Madugula C,
Unacceptable, since I received the invoice / payment receipt post settlement with the driver. Meaning that Uber was aware that payment was received. In that case online notification saying "balance outstanding" itself is questionable.
Instead of resolving software glitch causing erroneous notification, Uber asked me to clear the outstanding balance assuring the amount will be credited to my account, which I did. And now you are arguing that it is a 'time barred' transaction.
Be realistic when you take a position and then honour your word. Any further denials will compel me to take avoidable legal recourse, and I too don't want to go down that path.
Kindly escalate the matter and ask you manager to speak to me on below number.
Sincerely,
Ketan Makhania
Wg Cdr (Retd)
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Hi Ketan,
Thank you for writing back again.
As mentioned earlier, We’ve reviewed the trip details and see that the trip you’re referring to is older than 30 days. Hence, we’re unable to make any adjustments to it.
Drivers typically receive payments within a week of completing a trip and we need to establish clear and consistent expectations for fare adjustments.
For any trip fare adjustments, please let us know within 30 days and we will review the ride for any adjustments.
We appreciate you bringing this to our attention.
Sent by madugula c. on Sunday, October 9, 2022 at 8:44:05 AM
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02 October 7pm
Hi Joshna,
Your response is unacceptable. As I said before refund is due to me. If you cannot process kindly escalate the matter and have your manager contact me on below number.
Rgds
Ketan
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Hi Ketan,
Thank you for writing back to us.
We’ve reviewed the trip details and see that the trip you’re referring to is older than 30 days. Hence, we’re unable to make any adjustments to it.
Drivers typically receive payments within a week of completing a trip and we need to establish clear and consistent expectations for fare adjustments.
For any trip fare adjustments, please let us know within 30 days and we will review the ride for any adjustments.
Thank you for your patience and understanding.
Sent by Joshna B. on Sunday, October 2, 2022 at 7:11:38 AM
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02 October 2pm
Hi Viyappu,
Despite duplicate payment, which you also agreed to, and as per your advice I cleaned the outstanding balance of Rs 361/-. Kindly check history. And now you are saying that the amount can't be adjusted. This is ridiculous and unacceptable.
Request you to escalate the matter and revert back as soon as possible.
Regards,
Ketan Makhania,
Wg Cdr (Retd)
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Hi Ketan,
We’ve reviewed the details of the trip you mentioned and it appears that the trip was taken on August 19, 2022 2:22 PM. Since the trip is older than 30 days, we’re unable to make any adjustments.
As a useful tip, if you feel that a trip needs to be reviewed, please contact us within 30 days and we’ll be happy to take a closer look.
We appreciate your understanding.
Sent by Viyyapu P. on Saturday, October 1, 2022 at 5:59:33 AM
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26 September
As advised, I have cleared the outstanding balance ₹361.00
When and how this amount will be credited back into my account!!?
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Hi Ketan,
Thank you for writing back to us.
We’re sorry to hear about the difficulty with this trip.
We understand your concern and upon reviewing we have observed that the trip fare has already been adjusted.
If you have selected an online mode of payment, we request you to clear the outstanding balance. In case you’ve already made the payment, the difference amount should reflect in your original payment method within 1-3 business days.
If the selected mode of payment is cash, the difference amount will be refunded to your Uber account in the form o[censored]ber Credits. These credits are applied automatically on your upcoming trips.
We appreciate your understanding in this regard.
Sent by Uber on Monday, September 26, 2022 at 3:03:26 PM
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