Uber India — uber service at guwahati airport

I was at guwahati airport and booked a ubergo. The driver asked my location & directly said "i will not go" and just dropped the call...!! I had no option but to cancel.. There is no option available to mention that "cancel due to driver regret." and instead i'm asked that cancellation may charge fees of rs.47..!!!

I booked again 2nd time.. Tried calling the driver multiple times but he didn't pick up the call. Then tried finding customer care no.in the app but it's not available... I donot understand why you guys donot give access to customers to call cust care.. Meanwhile saw that this driver also cancelled and i have been charged the fine...!!! Wow what a great service kudos..!! Keep it up.

Had to take local taxi after getting harassed for 30 min in all this. Will suggest all my colleagues not to take uber.