Uber India — uber service - poor

Address:

560055

Uber india wants to be in background and not available to customers during conflict. They want all issues to be communicated thru email. Why not a call centre and solve minor issues.
Let some one responsible talk to me. I will list the issues.
1. Dropped in a diff place
2. No option to claim offer
3. What if i don't want to pay full claim
4 why driver does not provide contact no
5. Why call centre person does not introduce himself fully