Uber India — uber services & grievances making us pay penalty without our fault

Address:	Chennai, Tamil Nadu, 600032
Website:	NO WEBSITE

I need numbers where i can contact & tell my exact issue. Why is it i have to penalty each time when i am not at fault. It may be just 30 rupees but b cos driver stands at a different location & demands me to come there or tells me that he cant come to this trip being a short trip and then finally i am made to accept the fact that i am wrong? I need an explanation to this or a person to call or reply to this to my mail [protected]@rediffmail.com two times i have undergone this unnecessary issue. Though i thought i could use uber now i have an awkward feeling that most of the time the drivers are making us fools and the best part is we are made to pay penalty for no fault of mine. I am forced to cancel it else bear the penalty i am sure i wont get a response as i heard the response in grievance with regard to uber is zero.. Also the few drivers who give their opinion with uber control only give a negative feel that uber top people are minting money in their own way and are making the drivers dance like puppet in their hands... So one can understand if there would be any response or if i would be called and waived off the two penalty as a mark to say i am not the issue in the instance involved.