Uber India — Uber shuttle package

Address:

Uttam nagar, nawada, matiyal extension.

On[protected], I bought the shuttle package two days back, valid for one month with 15 trips.
Uber id- [protected] and email id-bishwas.[protected]@gmail.com

Now I made many online requests from the Uber app, to resolve the issue or refund the amount.
even though I tried to contact them through Twitter, no response come from the Uber side.
I am shocked and surprised by the behavior o[censored]ber &
types of services.