Uber India — uber taxi cancellation fee atrocities

Driver is cancelling the trip and uber is charging cancellation fees from passenger. YEsterday also after reaching destination driver refused to start trip and i have asked driver to cancel it. He didn't cancel it and made me to cancel and for that i have charged with cancellation fee. These cancellation fee atrocities by uber is very very worst and passengers needs to raise some consumer complaints for this. Such a worst taxi service