Uber India — uber travel charged without travel

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I booked a ride on uber and i got confirmation that my ride is booked. I called the driver and he told that he is coming. I wait there and he was raming some around. Suddenly i got mail and of receipt o[censored]ber drive and notification that my trip is completed and have been charged by 28 rs. Although it's a small amount but i didn't take ride and he completed the trips.. It was an online payment. So where is security of payment..
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Yesterday I took a drive with my family at Guwahati, Assam and it cost me RS.178 for which I paid in cash to the driver.In the evening when I again took another drive the driver asked me to pay RS.426 and informed me that there was an outstanding due of RS.178.I paid RS.426.Now how will I get my refund of Rs178 which I paid twice.

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