Uber India — uber trip payment made multiple times, still showing unpaid

Address:

New Delhi, Delhi, 110017

My uber account shows unpaid amount of 315rs despite being repaid multiple times to avoid chasing the poor uber customer care service. The most recent (4th time) i paid 315 rs was on 31/7/2018.

Have shared screenshot of payment, got response uber need credit card statement!... Shared that, the mail bounces back saying compliant closed, need to initiate new compliant!!!

Fresh complaint initiated... Now uber needs unpaid amount screenshot (Attached here)... Again mail bounces back saying compliant closed, need to initiate new compliant!!!

I am totally aghast at this process.

Hope for resolution - reversal of charges and refund of excess payments made.

Thanks
Diksha