(1). I made an advance reservation with Uber for a premier cab for 2 am on January 27, 2023. Uber confirmed this reservation on App and on email.
(2). At 1:55 am (five minutes before the scheduled times of departure), the Uber App showed that the allotted cab was 25 kms away and that it would arrive at 2:38 am. I immediately called the driver, but the call was unanswered.
(3) Should I have waited 38 extra minutes and missed my flight? And what if the driver never arrived?
(4) So I immediately cancelled the Uber booking (at 1:55 am) and was lucky to find another cab to reach the airport.
Despite the above, Uber has charged me a cancellation fee and refuses to refund it. I've exchanged several messages with their help centre associates, who keep repeating that “reservations cancelled less than one hour before the scheduled departure is subject to a reservations cancellation fee”.
Given their technology, they have all the above data. How in the first place can they charge a cancellation fee when their cab would have arrived 38 minutes later than the scheduled time of departure, and then repeatedly refuse to refund it.
Uber must refund the full amount that they have charged as cancellation fees. Was this information helpful? | 
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