Uber India — UBER's outrageous response to my complaint.

I am a regular rider o[censored]BER. I and my mother in law, we both are cancer patients and I lost my husband on 11 January' 21. Please do read completely and check UBER's response.

On 21st Feb' 21 I along with my mother and father in law and my 11 yr old daughter took a ride from sec 48 Gurgaon to AC block Shalimar Bagh Delhi and a stop at west metro station janak puri at 8:30pm.
While booking I selected Shalimar Bagh, delhi. Since I was unaware of the stop feature I added Janak Puri after the driver informed me. At the time of pickup the driver informed I need to inter change the route as I had selected farther destination first and he cancelled Shalimar Bagh drop and headed towards Janak Puri.

As asked I tried interchanging the route through out the trip but failed as it showed lower fare. The driver asked us to try at the destination which i did but again failed.

After driving at a full speed he stopped the cab in Janak puri outside hotel Piccadly which was 50 mtrs away from the metro station at 9:15pm. He then asked us to get down and hire another cab. I requested him to continue and take my in laws to Shalimar Bagh and we will pay the fare as shown to me in my booking in the app to which he bluntly denied and asked us to get down again and ended the ride. Agreed as he wanted to follow the App.

I then requested him to drop me 100 mtrs ahead outside my colony ( narang colony) as i just had a SURGERY in my right foot and I could not walk with my lot of luggage ( which was in the trunk of the cab) and offered him will pay 30 bucks extra to which he again denied rudely and said i will not move an inch now and asked for the payment.

He then got rude and misbehaved and yelled at us that I am getting another ride and I should pay and get down. I requested him again and he got irritated and locked us inside the car and called the cops and threatened us. He moved out of the car and trapped us inside to which I sat and waited for his next move and finally I too raised my voice. He then blamed me for raising his voice and argued again. I told him that my mother in law and I are CANCER patients and he should not treat us like this which he completely ignored.
The cop came, the driver locked us inside and got down and told his version. The cop asked us to move out and we informed that he has trapped us inside the car. Uber driver then opened the locks and the cop heard our side and helped us saying Narang colony is only 100 mtrs ahead even I can drop you all...which was really nice of him.
We then paid the driver and the cop scolded the driver instead that he should have some decency and treating this way to old people and a woman along with a child could have gone against him. Still we ended the matter there and did not raise and took it forward legally.

Sadly I could not call Uber as there is no call facilty after the ride is ended. So I complained and wrote the entire incident to Uber. I was stunned to see their response which was a threat to me. below is Uber's response

Hi Shailza,

We have received a feedback from a driver on one of your recent trips that they had an undesirable experience on this trip.

Uber is committed to provide its riders and drivers a safe and comfortable experience each and every time. Any instance that disrupts this experience for either parties is an alarming concern for us.

That said, if we receive similar feedback from any other drivers in the future, we may have to take action on your account.

Thanks for your understanding.
Sent by sandy on Monday, February 22, 2021 at 2:49:48 PM

Such an amazing job Uber has done where they have cross checked with the driver but didnt bother to call me and hear my version and checked with me. They forget that they are running well because o[censored]s... the riders. WE GIVE THEM BUSINESS. Our safety should be their utmost priority.

If this kind of help a woman gets who is suffering from CANCER and who is dealing with the pain of LOSS of her husband and travelling with her aged inlaws and an 11 yr old girl... from UBER then SHAME on UBER.