Uber India — unable to utilise credit available under uber credits

Address:

411038

I have time and again tried uninstalling and reinstalling uber in my android phone.

My registered mobile number is [protected] and registered email id is [protected]@gmail.com

Despite all my concerted efforts, i am still not aware why uber credit of rs.243.41 is not being available for my future rides.

The details:-

I was wrongly charged rs.604 on thursday 3 august 2017 for my trip from west mamabalam chennai 600033 to chennai central railway station.

I had represented the issue and i was given a credit of rs.243.41 and it is visible clearly under uber credits.

The uber credits is in switch on position.

Yet alas the credit of rs.243.41 could not be utilised in upcoming / future rides.

It flashes a error message and force me to make cash payment only

I therefore request you offer an suitable solution at your earliest.