Uber India — unauthorized cancellation charges

vasudev_murthy

from Mumbai, Maharashtra

Address:

560003

Today i booked uberx, i was allotted ubergo car, before booking waiting time was not shown. After booking waiting time increased to 22 minutes, with this waiting time the whole purpose o[censored]rgency and service time line is defeated. If before booking the expected time were to be shown then i would not confirmed the booking. Because o[censored]ndue delay i cancelled and i have been asked to pay for cancellation stating that it is towards driver time while the concerned driver was still doing his earlier job. This is unreasonable and if your company want to make money this is not ethical.

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Comments

Sushma Sundar

from Bengaluru, Karnataka

Uber service is very bad. I am being charged for cancelling even when the driver does not turn up after waiting for 25mins. They have a very bad app which shows in correct waiting time. Pls refund my money when you can't provide a service as per the time. Stop cheating people. Come up with a better app.