Uber India — unethical behaviour and irresponsible resolution of complaints

Address:

500016

1) i got a mail from uber

"on 11 sep 2017 13:17,"uber"wrote: save upto ₹250. We've got you covered get your plans rolling with 33% off on your next 5 rides! Simply apply the promo below and save upto ₹50 per ride. Get riding punch in the promo and get going 33ubon5 terms & conditions promotion gives 33% off on 5 rides. Promotion is valid only for rides in hyderabad till 08:00 am, monday, 18th sept 2017. Promotion is only valid for riders receiving this communication via email/sms. Maximum discount value per ride is ₹50. Uber reserves the right to adjudge and verify the eligibility criteria of rider receiving the discount. For cash rides on this promo, the driver side fare is binding. Get help unsubscribe uber b. V. Vijzelstraat 68, 1017 hl amsterdam, nederland privacy terms"
2. I tried to avail the promo. My promo code did not work.
3. I brought this to the notice o[censored]ber.
4. Promptly i got a reply.
'
Happy to help, pranavanand.

Are you able to confirm the specific offer you're referring to?

If possible, please upload a screenshot of the text or forward the email you're referencing.

Thanks in advance. We look forward to hearing from you.
Sent by bobbara p. On monday, september 11, 2017 at 9:49:19 am
5. As requested, the copy of the mail was sent.
6. Then they replied that
"
Hi pranavanand,
Sorry to hear about this experience.

I understand that you were unable to avail of the promotional benefit on this trip. I'll be happy to look into the issue for you!

I have reviewed your account and i see that your account is not eligible for this promotion. This is the reason the discount did not apply on your trip. Unfortunately, i will not be able to manually apply this promotion to your account.

We request your kind understanding in this regard.
Keep riding with uber.

7. They are silent on my specific request as to whether
(A) whether uber has sent the mail or not. (B) whether the sms was sent by uber or not.

8. Again and again they are sending same replies.
9. Their reply to my last mail so disgusting and they are not helping in reaching them that i can escalate the issue further.

It is unfortunate — again and again you are giving same reply. I once again request you to please give specific point wise reply. First you have asked me furnish the screenshot / the mail. I had provided the copy of the mail i received from uber. You are conveniently and purposefully avoiding my straight queries. Pl give reply and clarify the two questions i already posed. I am repeating for the purpose of clarity. (A) whether uber has sent the mail or not. (B) whether the sms was sent by uber or not further, it is not understood as to why at the first place you wanted the screenshot / copy of the mail when you do not want to consider the same. Now you are coolly saying that my account was reviewed and i am not eligible for the promo. You could have reviewed my account (Without asking further details) on your own. Further more, it is not fair to say that the issue is resolved. How can you resolve any issue without consulting / satisfying the effected party. Unfair practice. I would like to escalate this issue further. I would be very happy if you could provide the contact details of the senior level management. Thanks and anticipating a reasoned i repeat reasoned reply. Time is very precious. Let us (Both o[censored]s) not waste. Detailed / reasoned reply is solicited. Regards
Sent by pranavanand t. On tuesday, september 12, 2017 at 3:42:13 am
10. Their reply is// please enter your reply above this line. Replies below this line will not be received.

Uber
Resolved
My promo code did not work
Monday, september 11, 2017 at 2:34:56 pm · ubergo

Hi pranavanand,
I understand that you were unable to avail of the promotional benefit on this trip. I'll be happy to look into the issue for you!

I have reviewed your account and i see that your account is not eligible for this promotion. This is the reason the discount did not apply on your trip. Unfortunately, i will not be able to manually apply this promotion to your account.

Feel free to reach out for further assistance!

Sent by simran on tuesday, september 12, 2017 at 4:03:04 am
11. Then i wrote back and my last mail is

Pranavanand thallapragada
10:04 am (34 minutes ago)

To uber
Very glad to see the last line of your reply — feel free to reach out for further assistance!

This is only good thing in your reply.

But unfortunately you are repeat you are not helping in reaching you. Pl help me in escalating the issue if you could.

I am very sorry to say that your approach is just callous.

I once again say sorry to use the word callous. You are forcing me to use such words

The replies are so disgusting. Again and again without reading my mail you are sending the same reply

. Is it auto generated. Just simply changing the name of the senders.

Pl read my mail and give reply.

12. Is it not unethical behaviour. They are not reading mails.