| Address: | New Delhi, Delhi, 110058 |
Hello,
I have recently taken a uber pool drive from janakpuri to south campus library, daula kaun. Distance is approximately 16km, on evening of 02-november-2016. Cab number was dl1rt7833, maruti wagaonr and driver name was kaushal.
I usually travelled this distance in uber pool in rs.100/. While booking the cab uber app showed me that the estimated fare is rs 115/- and nowhere it is mentioned it is charging more than the normal charge. The driver also get another booking from jail road which was cancelled when he reached for the picking the same.
When i finally reached the destination surprising the final amount came as rs.335/-. Please let me know when the calculated amount showed as rs 115 why the final amount came as rs. 335/-.
Please check and let me know why uber calculated rs 335/- which is tipple than the normal charge, without displaying any pop-up to the customer that the charge of travel is more than the normal travel charge?
I'm not at all satisfied with your services and your service support. I feel like i have been mentally harassed by non-operation of your services and poor customer service.
In delhi charging customer more than the normal is illegal now. I need the response immediately from your end and need you to do corrective action else i have no option left accept to take up this matter with the competent authority. Was this information helpful? | 
Yes this is not legal to charge the unauthorized amount. You can contact the customer care department and if not get suitable response you can file a case in consumer court. For detail and further assistance you can log on to MyAdvo | Get Legal Advice | Find Expert Lawyers (http://www.myadvo.in) or call at [protected]. You will be surely served for the injustice incurred to you.
Regards,
Ujjwal Agarwal