Uber India — unfair cancellation charges due to driver's mistake.

Address:	Bangalore, Karnataka, 560034
Website:	riders.uber.com/trips

When it's my mistake (Even if it's due to driver's behaviour or activities), i pay the cancellation charges but when it's driver's mistake or your's mistake, do you pay us something for our wasted time and effort? How is this fair.

Today, i booked at cab. Waited for half an hour. Driver is not moving or responding. So, i cancelled it. Booked another cab. Now the driver is picking my calls, but still not moving from his current location. I call him again and he starts moving. Now he is just wasting my time going into dead-ends and taking wrong turns. I cancel and i am charged # 43 rupees. What kind of logic is this.

My phone number is +91-[protected], if someone from uber is interested in my complaint above.