Uber India — Unfairly charged

Address:

Bangalore, Karnataka, 560034

I booked Uber, and the driver asked me for the destination, even before he reached my location ( I saw it on my GPS), he cancelled as he did not wish to travel to my destination, (he said strangely he wanted to go to the airport). UBER then charged me for his cancellation, the message said the driver waited for 5 minutes at my destination. I am not joking: These days when I book UBER, I pray that the destination is acceptable to the driver, and then he won't cancel and blame me for it. It has happened before to me as well.. its a night mare especially when you book the cab for early morning flights.. When a client books a call cab(for example from meru) it is very rare that he would cancel. But Uber drivers cancel rides with impunity and put the blame on the customers and charge them for it. Once I almost missed my flight when a driver refused to take me to the airport after confirming my ride.(This was before Uber introduced incentives to drivers for airport rides) . It is high time Uber came down heavily on these errant drivers, especially those who cancel more than one ride a month, even that is pretty high frequency. Follow up with passengers who are supposed to have cancelled. Uber used to be a good service for passengers, but it is causing nightmares of late for passengers, and there is merit in the government of India reviewing this whole aggregation business, and going back to the call cab days, atleast you are sure of your ride..