[Resolved] Uber India — unjustified cancellation charge rs.42

Joselin Thomas

from Bengaluru, Karnataka

Address:	560068
Website:	www.uber.com

I had booked cab today morning around 10:25am in bangalore. When i booked, it says cab will arrive in 12 minutes .When i was waiting for cab, after 15 minutes driver itself cancelled trip .I had already waited around 15 minutes.And i had tried again another one and cab has arrived in 10 minutes .And i was on my way in cab .Suddenly, i noticed my mobile in uber app shows "you will be charged additional Rs.42 in this trip because of last trip cancellation . I was really surprised why should i pay this amount because of driver itself cancelled trip. So i sought help in app and had raised complaint "Problem with cancellation fee" and immediately they refunded my amount. But they will refund money only in uber credits . So users can't use that money in any way except for uber trips. This is very crooked technique are using them towards their users . Finally that amount will get uber only.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jan 20, 2018

Complaint marked as Resolved

Company have to take further measures to resolve this isssue, Refund amount should send directly to bank account or paytm account . Then only users can use that money .Now they are doing refund amount is credit in to uber wallet only. Uber credits is not acceptable .Because uber credits can't use else than uber trips

Uber India customer support has been notified about the posted complaint.