Uber India — unprofessional and irresponsible service provider - I missed my flight since driver took duty and never reached at my destination

Jyo Mi

from Delhi, Delhi

Address:

New Delhi, Delhi, 110015

To whom so ever this may concern.

Greetings for the day.

I want to register my complaint for Uber. i have missed my flight because the Uber driver took my booking but never turned to my location. I have been harassed with numerous phone calls with NO RESULT. i have attached conversations which are not taking me anywhere. i missed my flight and can present all details along with Uber cab booking and flight booking (the one i missed and the one i had to bec of my missed flight). can someone please help.

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Uber India customer support has been notified about the posted complaint.

Nov 12, 2018

Updated by Jyo Mi I am getting follow up call but they never turn back to me on time moreover, they never accept it was fault of the driver. Driver accepted the duty but never reached to my location. it was very next morning to Diwali and i booked Uber cab at around 4 am IST in morning. He was at mahipalpur for almost 2 hrs and never contacted, Even after my request he denied to come or even didnt cancel the booking. I was unable to book another cab since my booking was blocked. Driver name is: Abdul Gaffar. I missed my flight and had to eventually book a new flight (have all ticket details, incase needed) this application is register with my mobile number and Uber is not resolving my issue, just doing calls (after my follow up). they are not coming to any conclusion just frustrating me so that i sto doing follow up. i am really unhappy and looking for some help on this issue.