| Address: | Mumbai City, Maharashtra, 400101 | | Website: | UBER INDIA |
Dear sirs i am astonished with the way you and your drivers try to extract double charges from you loyal customers - i booked this cab on 4th dec at 6.38 pm and got the confirmation about my can for a fare of 538 to my destinations - parallaly i checked with ola and airport taxi drivers and all were in this range or cheaper but since i trust uber being a international brand unlike others i choose to go with you company - the driver called me and asked for the destination and informed me that he would be there in 10minutes which i was ok with. To my surprise driver called me again at 6.50 pm and informed me that i cancel the cab as he would not be able to take me to which i resisted and told him to honor his commitment but he hanged the phone - and inspire of my repeated reminded and calls he did not respond - after 6 minutes to my surprise he cancelled the cab without intimating me and blamed on customer of not being traceable - i was coming from a long trip with my other colleagues who stay around 2 km from my residence and offered me to drop at 6.45 to which i declined stating that let's not waste time and go individually to reach home early. The torture does not end here when i tried to call uber helpline they also rejected my request stating please connect with the driver. Being helpless i tried booking again an uber ride since i was already with my luggage went to pick up point o[censored]bet at level 7 of mumbai international airport and had no option of gong back inside the airport to book any prepaid taxi like meru and tab and helplessly again booked a uber at double the price without any of my fault after so much of harassment. So all in all wasted 1 hour in torture paid double - kudos to your team for giving this horrifying experience to a customer. If i do not get any satisfactory response by eod i will write to your international pro to highlight the matters and detoriating services in india. Pankaj khandelia [protected] on 05-dec-2017, at 11:10 am, uber support wrote:
Sent by pankaj k. On tuesday, december 5, 2017 at 7:18:55 am
Hi pankaj,
Apologies for the trouble with your recent trip request. I understand that you rely on uber for a seamless and comfortable ride experience.
On reviewing your details, i see that the cancellation fee of inr 47.25 has been refunded to your account as uber credits, which will automatically apply to your upcoming trips.
You will also be able to view these credits under the payment tab on your app.
Also, we understand that you would like to discuss your concern over call. Though we currently don’t provide an on-call service, we’ll be happy to resolve your issue via email, as quickly as possible.
We request you to please share the details of your concern via email in order for us to help you. This will also ensure that the right team gets in touch with you for the resolution.
Will keep an eye out for your reply.
Sent by fk on tuesday, december 5, 2017 at 5:39:48 Was this information helpful? | 
Post your Comment