Uber India — Unprofessional service by Uber

I used to be a regular customer o[censored]ber. But recently my experience with Uber has made me to stop using the services.

Uber charges INR 63.5 in India if we cancel the cab after more than 5 minutes of booking it. But what about the cases when even after booking the cab, the driver didn't come at all?

In recent times there have been many times when I booked an Uber cab but the driver came more than 20 minutes after booking the cab, in spite of showing a distance as close as 5 minutes. I would be getting late, but still couldn't cancel the cab as it would charge me so much. I still continued taking Uber services hoping that it wouldn't happen any more. But what happened next was unbelievable!!! I booked a cab on April 10, 2017 and got the confirmation message. In spite of driver telling me multiple times that he would be reaching in 2 minutes, he didn't come at all. I waited for more than half an hour and after a point the driver stopped picking up the calls. I kept calling him again and again but he didn't pick up the call. After waiting for around 45 minutes so sadly I had to leave and had to cancel the trip. I was charged INR 63.60 for no fault of mine.

I thought being a regular customer o[censored]ber and since it wasn't my fault, I will be refunded the amount deducted. But No, there is no refund even after more than a month passing after the incident.

Is this how you treat your customers? Charge them for your own fault? This is extremely unprofessional o[censored]ber and I never expected this. I can clearly state that I am going to make people aware about the fraud services o[censored]ber. In this era of availability of multiple options, I will definitely go for other cab service providers instead o[censored]ber. In fact I have already stopped using Uber from the past one month as I was expecting a refund. Neverthless, Thank You for your service.