Dear uber team,
I booked an uber yesterday through my account ([protected]) to hazrat nizamuddin station. as the traffic was very high, the driver suggested me that i should take a metro rather than the cab. i inquired from my driver about the deduction in case i leave the cab at that point, he said that it will be charged according to the distance run and not what was displayed. but when my driver dropped at the nearest metro station (7 km ride) and stopped the trip he said that the amount was same that i would have to pay for nizamuddin station (30 km), since the ride was 'stopped' i couldn't continue the ride as i was already paying the full amount.
I would have complained then itself but i was about to miss my train and was in rush. dear team, i understand that i booked my cab via pool and there must be some guidelines to follow when one books a cab via pool but i feel utterly betrayed by the driver and his suggestions. being the one driving the cab since long, he was suppose to have the guidelines clear and had suggested me accordingly. i would have taken different decision, even uber in their application doesn't put any disclaimer on the fixed amount on the 'pool' option no matter you stop in a nearby location. i request you to refund my amount proportionately and make provision in your terms and conditions of 'uber pool' option.
Regards, Was this information helpful? | 
Post your Comment