Uber India — Useless Uber India

So i took an Uber auto rick to new delhi station yesterday...the rickshaw arrived at around 8.32 pm and the driver asked me for the OTP sent by Uber...no OTP had come but we started the journey anyway...the OTP came at 9.21 pm, much after I was dropped by the rik at station...some sounding completely illiterate called me at 9.29 pm and the first words he uttered "Sir aap kahan hain?"...i asked who he was and then he bothered to tell me he is from Uber...such illiterate guys can only be hired by Uber who dont introduce themselves before asking questions...