Uber India — Waive off of cancellation fee of 69/-

Address:

Jaipur, Rajasthan, 302012

I have booked a taxi on 12.02.2017 around 11.00 pm. but due to traffic jam i got stuck in and could not reach in time and the trip was cancelled. and you have charged me 69 rupees for that.
i would like to draw your attention that on 15.03.2017 i had booked a taxi in jaipur for sindhi camp bus stand in advance for 3.00am but at the time my trip was cancelled and no intimation was given to me.
i would like to ask that why no panelty was imposed on this action. kindly do me the favour. my contact no. is [protected].
if you do not waive of this charge and give me a free ride i will never book a taxi from this company.