Uber India — without knowing me they are deducting charges

Address:

Thane, Maharashtra, 421302

I have attached a new uber driver through online process to my car and now they are charging me 800rs in 4 installments of 200rsby saying that this is background consent fee.
At the time of attaching driver there were no conditions that you will charge 800rs and all, so why they are charging me.
Please help me as soon as possible
When i am calling to driver partner care number they were not giving me proper answer and the uber staff name were shubham and sachin
What should i do please help