Uber India — women safety in uber cabs

Address:

Kolkata, West Bengal

My wife travelling alone in the cab on 23rd june 2018 at around 1330 hrs felt unsafe by the act by driver named ram... The issue was reported to uber representative and she mentioned that action will be taken but will not be disclosed to the user... Is that the right policy where action is not informed to the user... What is the surety that the action has been taken at all or not?
Pathetic service and terrible behavior towards safety of women.