Dear uber team,
Subject : worst experience ever with uber cabs this morning along with me and my old parents.
Today morning i had made a uber cab booking from krishnarajapuram railway station to my house in bangalore, but faced only inconveniences because of your driver - puneeth m.
Pick up location : krishnarajapuram railway station.
Drop location address : vinayaka layout, near alpine eco apt. Chinappanhalli doddanekundi, dodda nekkundi extension, doddanekkundi, bengaluru, karnataka 560037, india.
Date of incident: 09-july-2019
Cab booking date and time : 09-july-2019, 05:30 am
Driver name : puneeth m
Cab model : hyundai xcent
Cab number plate - i could not note down completely as the driver himself cancelled my trip from his end. All i could remember was the last 4-digits (2816) and it was a hyundai xcent with number plate ka*2816
Details of my complaint:
This morning i was waiting at my pickup point right on time and called the driver (Puneeth m).
Driver had accepted my travel request, received my call and said that he would arrive in few minutes to the pickup location.
I waited for a while and called the driver again and asked him to arrive at the pickup location, but driver said that he was already at the pickup point, which was wrong. I did not find him and his vehicle at all and i am sure he was lying to me.
Before i could talk further and inquire with him more on his location, he disconnected my call.
I repeatedly called the driver to come to the pickup point, but he kept arguing that he was at the pickup point which he was not, and he kept on disconnecting my phone.
Later after few minutes the driver himself cancelled my trip from his uber mobile application and i was left with no cab later. I had no clue what was going on with me.
My intent here is to expose the harsh reality of the uber drivers and their behavior to the passengers/consumers which we keep facing most of the times in india and also to express my frustration about the inconvenience caused to me and my old parents today. I had faced such kind of trouble earlier multiple times, where drivers themselves cancel the trip without any reason.
Today after such incident, i felt is the right time and i want to expose uber, your team, your drivers, and their harsh behavior towards the passengers/consumers/end users like me.
It is so ridiculous of you and your esteemed team to show such disrespect to consumers like me who had been availing your service for the longest of time.
Me and my old parents had a really tough time today because of your inconveniences. I want apologies from you and your team and also compensation for the inconveniences caused to me and my parents so far.
I am right now at my office for my work, and i really do not care if it affects my work today, but i will make sure to spend my time to expose you completely over twitter and other social networking sites
Try as much as possible to delete my posts and comments - but trust me, i will make sure i keep you and your team exposed.
Last but not the least - please do not try and play with the sentiments of the common man. Today's youth is not going to stay quiet and shy away from the problems we keep facing.
~abhishek dani
[protected]@gmail.com
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