Uber India — worst experience I had during my trip dated 26.10.2017 7:41 pm

Address:

411046

Dear Sir/ Madam,
I am writing this e-mail to report the worst experience i had today during my above mentioned ride. The driver in this trip was the worst person i have seen till today in all my past trips with Uber.
Firstly, i had to wait much more longer than the estimated time as the driver reached my pick up point very late & that too after my phone call to him. He did not bother to call me. When i alighted the vehicle, he started shouting at me saying that i was standing at different point than that was shown on his device & that he expected me to reach where he was waiting & that it was my duty to call him immediately after i booked the trip as he could not afford to wait for long to get the passangers into his vehicle. He also refused to put the AC on when i requested, saying that he can't afford it.
After all this he stopped the vehicle & told me that he is going to cancel the ride. I was surprised to see that i was charged Rs. 42.50 though the trip was cancelled by the driver. Due to this experience, i am very upset & started getting the feeling that i should not prefer Uber for my future rides which i was doing till today.
I request you to look into this issue with top priority & take necessary disciplinary action on the driver & refund the money i was charged for this trip as it was the driver's fault completely.
Hope you will take the necessary action immediately so as to keep me satisfied & keep me using Uber services regularly in the future.
Waiting for your prompt reply.
Regards
Shankar Kulkarni