Uber India — wrong amount charged by driver and customer support acting fresh on my complaint

Address:

700104

I booked uber on 14 nov 2017 at 6 pm from ballygunge circular road to genexx valley (Please note this is a weekly trip on tuesdays) the app showed 10 minutes for the uber cab to arrive so i waited and then called the driver to confirm, he told me i am coming and then i found that he did not turn up instead charged me 47 rupees and cancelled the trip on his own!! I decided to book another driver but the app did not allow as i was being asked to pay that 47 bucks first. I decided to take another cab. On making a complaint after 6 days i got a reply from burhan that they have checked and found that i was charged waiting charges the driver waited 5.50 minutes and so. To which i replied in detail the whole episode and within minutes i get a reply from some kamesh k (Highly unprofessional replies i must admit) saying
Nothing about my concern but a generic one "regret the inconvenience and hope your next ride would be a pleasant one" and now another anil t tells me that my concern is not going to be resolved!!! What kind of people are employed at uber i am shocked.